Richiedi un preventivo di spedizione

Politica sulle spedizioni

Effective Date: September 2, 2026

This Shipping Policy explains how CN-DELIVERY handles warehouse receiving, shipment preparation, international transportation, customs-related arrangements, delivery, tracking, special cargo and other shipping-related matters.

CN-DELIVERY is operated by 斯客威環球貿易有限公司 (“we”, “us”, “our”, or “CN-DELIVERY”).

Our services are designed primarily for overseas buyers, businesses and individuals purchasing products from suppliers, factories, 1688, Taobao, Alibaba and other sources in China.

By sending goods to our warehouse, requesting a shipping quotation, approving a shipment plan or using our international shipping services, you acknowledge and agree to the terms described in this Shipping Policy.

1. Our Shipping Services

CN-DELIVERY provides China-based warehouse and international logistics support.

Depending on the shipment, our services may include:

Not every service or route is available for every product or destination.

Availability is determined according to the actual cargo, destination, shipment size, required documents, carrier requirements and applicable laws or regulations.

2. Our Role

CN-DELIVERY acts as a warehouse and logistics service provider.

Depending on the selected service, international transportation may be performed by independent airlines, shipping lines, express carriers, trucking companies, freight forwarders, customs brokers, local delivery companies or other logistics service providers.

CN-DELIVERY is not itself the customs authority, airline, ocean carrier or destination-country postal authority.

We may select, coordinate or subcontract suitable third-party logistics providers when necessary to complete a shipment.

3. Shipment Information You Must Provide

Before we can provide an accurate shipping plan or final quotation, you may be required to provide information including:

You are responsible for providing complete and accurate information.

If the product description, weight, dimensions, value, quantity, classification or destination information changes, the original quotation may no longer apply.

4. Supplier Shipments to Our China Warehouse

Goods purchased from one or multiple Chinese suppliers may be sent to our warehouse before international shipping.

You should provide the domestic Chinese tracking number after your supplier dispatches the goods.

Tracking information helps us identify:

Packages received without sufficient identification may require additional information before they can be matched to your order.

5. Warehouse Receiving

When goods arrive at our China warehouse, we may record:

Receiving a package does not mean that the product itself has been fully inspected.

Warehouse receiving and product inspection are separate services.

Our website currently provides 30 days of free warehouse storage for ordinary received shipments unless a different arrangement is agreed for a particular shipment. Extended storage, unusually large cargo or special-storage cargo may require a separate arrangement.

6. Goods Do Not Ship Automatically

Goods received at our warehouse are not automatically sent internationally.

Our normal process allows the customer to review the relevant warehouse information and confirm the next step.

Depending on your requirements, you may ask us to:

Your goods are normally prepared for international dispatch after the required inspection, packing and shipping instructions have been confirmed. CN-DELIVERY’s current service process specifically allows customers to approve the shipment before international dispatch.

7. Product Inspection

Warehouse inspection is intended primarily to help identify visible and clearly defined issues before international shipping.

Depending on your instructions, inspection may include:

Inspection requirements should be provided before the inspection begins.

Warehouse inspection is not automatically equivalent to a professional factory audit, laboratory test, certification test, regulatory compliance test or formal independent third-party inspection.

8. Photos and Videos

Photos and videos may be provided when included in the agreed warehouse service.

They may show:

Photos and videos are intended to provide visual information.

They do not guarantee product authenticity, internal functionality, regulatory compliance, chemical composition, material composition or long-term product performance.

9. Consolidation

Goods purchased from multiple suppliers may be combined at our warehouse when practical.

Consolidation may involve:

Not every product should be consolidated into the same carton.

Fragile goods, batteries, liquids, chemicals, heavy products, oversized products and other incompatible cargo may need to remain separate.

10. Repacking

When requested, we can repack goods before international shipping.

Repacking may include:

Repacking may change the final weight and dimensions of a shipment.

11. Final Weight and Dimensions

Shipping prices are normally based on the final packed shipment.

After consolidation or repacking, we may measure:

Supplier-provided dimensions and weights are considered estimates until the final shipment has been measured.

12. Actual Weight and Volumetric Weight

International transportation may be charged according to actual weight, volumetric weight or another carrier-specific charging method.

A shipment that is physically large but relatively light may therefore cost more than its actual weight alone would suggest.

Chargeable weight depends on factors including:

The calculation method applicable to the selected route will determine the final chargeable weight.

13. Shipping Quotations

Initial quotations may be estimates when the goods have not yet arrived at our warehouse.

A final quotation may change if:

Whenever possible, the final shipping quotation will be based on the actual packed shipment.

14. Shipping Methods

Available transportation methods may include:

International Express

Suitable for certain smaller or time-sensitive shipments.

Trasporto aereo

Suitable for many commercial shipments where faster transportation is required.

Trasporto marittimo

Suitable for heavier, larger or less time-sensitive shipments.

Spedizione DDP

Door-to-door routes that may include specified customs-clearance and import-charge handling.

Rail or Truck Transportation

Available on selected routes where operationally appropriate.

Special Cargo Routes

Used for products requiring additional handling, documentation or carrier approval.

The availability of any route depends on the actual shipment and destination.

15. Route Selection

CN-DELIVERY may recommend a route based on:

A route that is suitable for one shipment may not be suitable for another.

16. Transit Times

All quoted delivery times are estimates unless we expressly state in writing that a specific delivery service is guaranteed.

Transit time may be affected by:

An estimated transit time is not a guaranteed delivery date.

17. Customs Clearance

International shipments may be subject to export and import customs procedures.

Customs authorities may review:

Customs authorities have the final authority to determine classification, value, admissibility, duty, tax and inspection requirements.

CN-DELIVERY cannot guarantee that customs will clear every shipment without inspection, delay, additional documentation or additional charges.

18. Commercial Invoice and Packing List

You may be required to provide accurate commercial information for customs purposes.

This can include:

The information must reasonably reflect the actual transaction and goods.

We do not encourage or support false declarations, artificial undervaluation, misleading product descriptions or incorrect customs documentation.

19. HS Codes

Customs authorities use HS codes to classify imported goods.

HS classification can affect:

Where classification is uncertain, the importer, manufacturer, licensed customs broker or relevant customs authority may need to confirm the correct classification.

Information provided by CN-DELIVERY about possible HS classifications should not be treated as a binding customs ruling unless expressly stated otherwise.

20. DDP Shipping

DDP routes may be available for selected products and destinations.

Where a quotation is explicitly identified as DDP, the services included will be those listed in the confirmed quotation.

Depending on the route, the agreed scope may include:

The precise meaning of the service for your shipment is determined by the written quotation and agreed shipping arrangement.

A CN-DELIVERY logistics quotation described as DDP does not by itself amend or replace the sales contract or Incoterms® agreement between you and your supplier.

21. Additional DDP Charges

A DDP quotation cannot reasonably cover unknown charges arising from inaccurate, incomplete or changed shipment information.

Additional charges may arise where:

Where possible, we will notify you before significant additional charges are incurred.

22. Non-DDP Shipments

For shipments that are not quoted as DDP, the receiver or importer may be responsible for:

The responsibility for these costs should be confirmed before shipment.

23. Duties and Taxes

Import duties and taxes vary by:

CN-DELIVERY does not control the amount assessed by customs authorities.

Unless duties and taxes are expressly stated as included in the confirmed shipping quotation, they should not be assumed to be included.

24. Restricted and Special Cargo

Some products require additional review before acceptance.

These may include:

Acceptance depends on product details, packaging, documentation, destination and carrier rules.

25. Lithium Batteries and Battery Products

Lithium batteries and certain other battery products are regulated as dangerous goods for air transport and may be subject to specific classification, testing, packaging, marking and documentation requirements. IATA guidance states that applicable lithium battery shipments must meet requirements including UN testing, short-circuit protection, appropriate packaging, marking, labelling and documentation.

For battery shipments, we may request information such as:

Providing documents does not automatically guarantee carrier acceptance.

Airlines, carriers and authorities may impose additional restrictions.

26. Prohibited Goods

CN-DELIVERY reserves the right to refuse goods that are illegal, unsafe, prohibited by law, prohibited by the selected carrier or unsuitable for our warehouse or transportation network.

Customers must not knowingly send:

If prohibited or materially misdeclared goods are discovered, services may be suspended and the shipment may be handled according to applicable law and carrier requirements.

27. Customer Responsibility for Product Compliance

The customer is responsible for determining whether the goods may lawfully be:

This includes responsibility for any required:

Warehouse inspection does not guarantee regulatory compliance.

28. Packaging

International shipping involves multiple handling stages.

The customer authorizes CN-DELIVERY to recommend or perform reasonable packaging work when included in the agreed service.

Depending on the goods, appropriate packaging may include:

Some fragile, heavy or oversized products may require additional packaging before they can be accepted for transport.

29. Final Shipment Approval

Where our service includes customer approval, we may provide final information such as:

Once you approve the shipment and payment is confirmed, the goods may be released for international transportation.

Changes requested after carrier handover may not be possible.

30. Shipping Payment

Unless alternative credit terms have been agreed in writing, international shipping charges must be paid before the shipment is dispatched.

CN-DELIVERY’s published service workflow currently provides that shipping is dispatched after the international shipping charge is confirmed and paid.

Other warehouse or service charges may also need to be settled before release of the goods.

31. Tracking

Tracking availability depends on the shipping route.

Tracking information may include:

Some routes use more than one tracking number.

For example, the international transport stage may use one number while the destination-country last-mile carrier issues another tracking number after customs clearance.

32. Tracking Updates

Tracking systems are operated by third parties.

A temporary lack of tracking updates does not necessarily mean that the shipment is lost.

Some routes may not show updates during:

We can assist with inquiries where reasonably possible, but we do not control third-party tracking systems.

33. Change of Address

You should provide the correct final delivery address before dispatch.

Changing an address after shipment may:

Any additional costs resulting from an incorrect or changed delivery address may be charged to the customer.

34. Remote Areas

Some destinations are classified by carriers as remote areas.

Remote delivery may involve:

Postal code information should be provided as early as possible so that remote-area conditions can be reviewed.

35. Large and Heavy Cargo

Furniture, machinery, building materials, pallets and wooden cases may require special destination delivery arrangements.

The receiver may need to provide:

Unless specifically included in the quotation, door delivery does not automatically include unpacking, installation, forklift service, crane service or manual unloading.

36. Failed Delivery

A delivery may fail if:

Failed delivery may result in additional charges including:

These charges may be payable by the customer when they arise from receiver-related circumstances.

37. Returned Shipments

If a shipment cannot be delivered and is returned, return transportation and related charges may be significantly different from the original shipping cost.

Before arranging a return, we will attempt to clarify the available options where reasonably possible.

Return costs may include:

No return should be assumed to be free unless explicitly agreed.

38. Warehouse Storage

Our website currently advertises 30 days of free warehouse storage for standard shipments.

Where goods remain beyond the free period, we may contact you to arrange:

Extended or special storage may be subject to additional charges or separate terms.

Very large, hazardous or special-condition cargo may not qualify for standard free-storage arrangements.

39. Delays Outside Our Control

International logistics can be affected by circumstances outside the reasonable control of CN-DELIVERY.

These may include:

Where such events occur, we will make reasonable efforts to provide available information and assist with the shipment, but estimated transit times may change.

40. Delivery Inspection

When receiving the shipment, customers should inspect the external condition of the goods as soon as reasonably possible.

If visible damage exists:

These records can be important for reviewing a transportation claim.

41. Loss, Damage and Claims

International shipments may involve independent carriers and other third parties.

If goods are lost or damaged during transportation, claim handling may depend on:

Customers should notify us as soon as reasonably possible after discovering loss or damage.

We may request:

Claims are subject to the applicable Refund & Claims Policy, carrier terms, insurance terms where applicable and mandatory law.

42. Shipping Insurance

Cargo insurance is not automatically included unless it is expressly stated in the quotation or separately agreed.

If you require additional cargo insurance, ask us before shipment.

Once a shipment has departed, insurance normally cannot be added retroactively.

Insurance coverage, exclusions, deductibles and compensation limits are governed by the terms of the applicable insurance policy.

43. High-Value Goods

Customers shipping high-value goods should inform us before sending them to the warehouse.

Additional requirements may apply to:

Standard shipping arrangements should not automatically be assumed suitable for unusually high-value cargo.

44. Incorrect or Misleading Shipment Information

You must not intentionally provide false information about:

If inaccurate information causes additional costs, fines, delays, return transportation, storage or other expenses, those costs may be charged to the responsible customer to the extent permitted by law.

45. Carrier and Route Changes

International logistics networks can change.

Where reasonably necessary, CN-DELIVERY may change:

We may do so where necessary to maintain the agreed service or respond to operational conditions.

A route change does not necessarily constitute a cancellation of the shipping service.

46. Service Suspension

We may temporarily suspend warehouse release or international shipment when:

The shipment will proceed when the relevant issue has been resolved, where transportation remains legally and operationally possible.

47. Cancellation Before Dispatch

If you wish to cancel international shipping before carrier handover, contact us as soon as possible.

Whether charges can be refunded depends on whether costs have already been incurred.

Non-refundable costs may include amounts already paid or committed for:

Any refund will be handled according to the applicable Refund & Claims Policy and the actual status of the shipment.

48. Cancellation After Dispatch

Once goods have entered the international transportation network, shipment cancellation may not be possible.

If interception, return or re-routing is available, additional carrier and logistics charges may apply.

We cannot guarantee that a dispatched shipment can be stopped.

49. Third-Party Services

CN-DELIVERY may use independent service providers to perform portions of the logistics process.

These may include:

Third-party operational rules may apply in addition to this Shipping Policy.

50. Changes to This Shipping Policy

International shipping regulations, carrier requirements, customs rules and available routes may change.

We may update this Shipping Policy when reasonably necessary to reflect changes in:

The latest published version on the CN-DELIVERY website will apply to future shipments after its effective date, subject to any separately agreed written terms.

51. Contact CN-DELIVERY

If you are unsure whether your goods can be shipped, whether DDP is available, what documents are required or which shipping method is suitable, contact us before sending the products to our warehouse.

Brand: CN-CONSEGNA

Operating Company:
斯客威環球貿易有限公司

Hong Kong Address:
Room 2401-16, Wing Shing Industrial Building
26 Wang Fung Street
San Po Kong, Kowloon
Hong Kong

Guangzhou Address:
Room 705, Building A, Building 1
No. 1, First Cross Road, West Zone
Hebian Tongda Creative Park
Helong Street, Baiyun District
Guangzhou, Guangdong, China

WhatsApp:
+44 7536 479263

Website:
CN-CONSEGNA

For shipment-specific questions, please provide your product type, quantity, approximate weight or dimensions and destination when contacting our team.