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Terms & Conditions

Last Updated: 2 September 2026

Welcome to CN-DELIVERY.

These Terms & Conditions govern your access to and use of the CN-DELIVERY website, warehouse services, purchasing assistance, product inspection, photo and video checking, consolidation, repacking, international shipping, DDP shipping and other related services.

CN-DELIVERY est géré par :

SILKWAY GLOBAL TRADING CO., LIMITED
Skewey Global Trading Co., Ltd.

Adresse à Hong Kong :
Room 2401-16, Wing Shing Industrial Building,
26 Wang Fung Street, San Po Kong, Kowloon, Hong Kong

China Operations Address:
Room 705, Building A, Building 1,
No. 1 Yiheng Road, West Zone, Tongda Creative Park, Hebian,
Helong Street, Baiyun District, Guangzhou, Guangdong, China

WhatsApp : +44 7536479263

Site web : www.cn-delivery.com

By using our website, requesting a quotation, sending goods to our warehouse, instructing us to purchase goods, paying for any service, or otherwise using CN-DELIVERY services, you agree to these Terms & Conditions.

1. About CN-DELIVERY

CN-DELIVERY provides China-based warehousing, shipment receiving, product checking, photo and video documentation, consolidation, repacking, purchasing assistance and international shipping support for overseas customers.

Our services may include:

The exact service provided for each shipment depends on the customer’s instructions, product type, destination, available transport routes and the quotation or service confirmation issued for that shipment.

2. Acceptance of These Terms

You accept these Terms & Conditions when you:

If you do not agree to these Terms & Conditions, you should not use our services.

3. Customer Eligibility

You must have the legal capacity and authority to enter into transactions relating to the goods and services you request.

If you act on behalf of a company, organization or other person, you confirm that you are authorized to act on their behalf.

You are responsible for ensuring that your use of our services complies with the laws and regulations applicable to you, your goods and your destination country.

4. Service Requests

Customers should provide sufficient information for us to review a shipment.

Cela peut notamment inclure :

We may request additional information before accepting or processing a shipment.

Incomplete, inaccurate or misleading information may cause delays, additional charges, customs problems or refusal of service.

5. Quotations

Unless expressly stated otherwise, quotations provided before the goods arrive at our warehouse are estimates.

An initial quotation may be based on:

The final cost may change after the goods are physically received, measured, weighed, inspected or repacked.

6. Final Shipping Charges

The final shipping price may depend on:

We will normally provide or confirm the applicable shipping charge before dispatch.

7. Quotation Validity

Freight rates and carrier charges may change.

A quotation is valid only for the period stated in the quotation or, if no period is stated, for a reasonable period based on current carrier pricing and service availability.

A quotation may need to be updated if:

8. China Warehouse Receiving

After we provide warehouse receiving details, you may instruct your supplier to send goods to our China warehouse.

Customers should provide the relevant domestic tracking number whenever possible.

The tracking number helps us identify:

Failure to provide tracking or identification information may delay package matching.

9. Delivery to the Correct Warehouse

Customers and suppliers are responsible for using the correct warehouse address and receiving instructions supplied by CN-DELIVERY.

We are not responsible for goods sent:

Additional costs resulting from incorrect delivery instructions may be charged to the customer.

10. Warehouse Receipt

Our warehouse receipt records the apparent receipt of packages.

Receipt of a carton does not automatically confirm:

Those matters require the relevant inspection service if requested.

11. Visible Damage on Arrival

Where practical, we may record obvious external damage visible when a parcel reaches our warehouse.

Cela peut notamment inclure :

External receiving inspection does not constitute a full product inspection.

12. Warehouse Storage

CN-DELIVERY may provide a period of free warehouse storage as stated on the website, quotation, service confirmation or current warehouse policy.

Your current website states that 30 days of free warehouse storage may be available. The applicable storage arrangement should nevertheless be confirmed for the specific shipment.

After any free storage period expires, storage fees may apply if communicated to the customer.

Different storage rules may apply to:

13. Uncollected or Long-Term Stored Goods

Customers are responsible for giving timely instructions regarding stored goods.

If goods remain unclaimed or no instructions are provided for an extended period, we may contact the customer and request:

Where permitted by applicable law and after reasonable notice, we may suspend services, arrange return, transfer the goods to paid storage, or take other reasonable action regarding goods that remain unclaimed while substantial charges continue to accumulate.

Nothing in this section permits disposal contrary to applicable law.

14. Ownership of Customer Goods

Unless CN-DELIVERY has purchased goods on the customer’s behalf under an agreed purchasing service, ownership of customer goods remains subject to the agreement between the customer and the supplier.

Our possession of goods for warehousing, inspection, packing or shipping does not mean CN-DELIVERY is the seller, manufacturer or owner of those goods.

15. Product Inspection

Product inspection is performed according to the scope requested and agreed with the customer.

Depending on the product and instructions, checks may include:

Customers should provide clear inspection requirements before inspection begins.

16. Inspection Limitations

Unless expressly agreed otherwise, CN-DELIVERY warehouse inspection is a visual or basic warehouse-level check.

It is not automatically:

Specialist testing must be arranged separately where required.

17. Sampling

For large orders, inspection may be performed on selected units rather than every individual unit unless a full inspection has been expressly agreed.

A sample result does not guarantee that every uninspected item has the same characteristics.

The customer should specify if 100% quantity or individual-unit inspection is required.

Additional inspection charges may apply.

18. Photos and Videos

CN-DELIVERY may provide photographs or videos according to the agreed inspection or warehouse service.

Photos and videos are intended to help the customer visually review the goods.

They do not guarantee:

Customers should request specific angles, labels, measurements or product details where important.

19. Customer Approval

Where our process requires customer approval, goods will normally remain on hold until the customer instructs us to proceed.

Approval may relate to:

Once the customer approves a step and the next service has commenced, reversing that instruction may involve additional charges.

20. Consolidation

Customers may instruct us to combine goods received from multiple suppliers.

Consolidation may include:

We determine packing feasibility based on product compatibility and transport safety.

21. Consolidation Does Not Guarantee Lower Freight Cost

Although consolidation and removal of unnecessary packaging may reduce volume in some cases, CN-DELIVERY does not guarantee that consolidation will always reduce shipping costs.

Final freight depends on factors including:

22. Repacking

Repacking may include:

Repacking is performed according to customer instructions and reasonable warehouse handling practices.

23. Custom Packaging Instructions

Where customers provide detailed packing instructions, they are responsible for ensuring those instructions are complete and suitable for the products.

We may recommend changes where instructions create an obvious risk of:

The customer may be asked to confirm unusual packaging instructions in writing.

24. Purchasing Service

Where CN-DELIVERY agrees to purchase products on the customer’s behalf, the customer must provide sufficient information regarding:

We will normally purchase only after customer confirmation.

25. Purchasing Service Fee

A purchasing service fee may apply when CN-DELIVERY purchases goods on behalf of the customer.

Your current website displays a 3% purchasing service fee for the purchasing service.

The applicable fee for a specific order will be the fee confirmed in the quotation or purchasing confirmation.

Other charges may apply for unusual purchasing requirements, supplier negotiations, complex sourcing or additional services if agreed in advance.

26. Supplier Prices and Availability

Supplier prices, inventory and product availability may change before an order is completed.

CN-DELIVERY is not responsible for supplier price changes that occur before purchase is confirmed.

Where the supplier:

we will normally inform the customer before proceeding where practical.

27. Supplier Responsibility

Unless CN-DELIVERY expressly acts as the seller of a product, the original supplier remains responsible for manufacturing and supplying the goods.

CN-DELIVERY is not the manufacturer of products purchased from third-party suppliers.

We do not automatically guarantee:

Warehouse inspection may help identify visible problems but does not transfer manufacturer responsibility to CN-DELIVERY.

28. Supplier Returns and Replacements

Where goods need to be returned to a Chinese supplier, return handling may be available.

The customer is responsible for:

unless otherwise agreed.

CN-DELIVERY cannot guarantee that a supplier will accept a return, refund or replacement.

29. Restricted and Prohibited Goods

Customers must not send illegal or prohibited goods to our warehouse.

Goods may also be restricted due to:

We may refuse, isolate, return or suspend handling of goods that present legal, safety or transport concerns.

30. Special Cargo

Special cargo may include:

Such goods require advance disclosure.

Failure to disclose the true nature of the goods may result in service suspension, additional charges or rejection by carriers.

31. Battery Shipments

Customers shipping lithium batteries, energy storage systems or products containing batteries must provide accurate battery information.

Depending on the route, information or documentation may include:

Acceptance depends on the actual product, packaging, documentation, destination and available carrier route.

32. Documentation Supplied by Customers or Suppliers

CN-DELIVERY may review documents for logistics purposes, but unless expressly agreed, we do not certify or independently authenticate supplier documents.

Customers remain responsible for ensuring the accuracy and validity of documents required for import, sale or regulatory compliance.

33. International Shipping

CN-DELIVERY may arrange international transportation through third-party carriers, freight forwarders, airlines, shipping lines, trucking companies, customs service providers and local delivery providers.

Available services may include:

Not all methods are available for all products or destinations.

34. Third-Party Carriers and Service Providers

CN-DELIVERY may use subcontractors and third-party logistics providers to perform part of a shipment.

These may include:

Transportation may also be subject to the applicable carrier’s terms, conditions, liability limits and operational rules.

35. Transit Times

Any transit time provided is an estimate unless expressly stated in writing as guaranteed.

Transit may be affected by:

36. Tracking

Where available, tracking information will be provided.

Some routes may use more than one tracking number.

Par exemple :

Tracking systems are operated by carriers and may not always update in real time.

37. DDP Shipping

DDP or door-to-door services may be available for selected goods and destinations.

The exact scope of a DDP service is determined by the specific quotation.

Depending on the route, the quotation may include:

Customers should not assume that every charge, tax, inspection fee or local service is included unless it is expressly stated in the quotation.

38. DDP Limitations

DDP shipping does not eliminate all import requirements.

Depending on the destination, authorities may require:

The customer must provide requested information promptly.

39. Customs Declarations

Customers must provide truthful and accurate information regarding:

We do not accept instructions to deliberately falsify product descriptions, values, quantities or other customs information.

40. HS Codes

Where an HS code is required, the final customs classification may be determined or reviewed by customs authorities, brokers or importers.

Any HS code suggested for logistics purposes should not be treated as a binding customs ruling unless confirmed by the relevant authority.

41. Duties, VAT, GST and Taxes

Import charges depend on destination law, product classification, declared value and service type.

Unless the quotation clearly states that specific duties or taxes are included, the customer remains responsible for charges imposed by customs or other authorities.

42. Customs Inspection

Customs authorities have the right to inspect shipments.

Such inspection may cause:

CN-DELIVERY does not control customs decisions.

43. Customs Seizure or Refusal

CN-DELIVERY is not responsible for seizure, detention, destruction or refusal resulting from:

We will reasonably assist with available shipment information where possible.

44. Receiver Information

Customers must provide accurate receiver information.

Cela peut notamment inclure :

Additional charges caused by incorrect or incomplete information may be passed to the customer.

45. Delivery

Delivery may be made by a third-party courier, truck carrier, freight service or local delivery company.

Customers are responsible for ensuring the destination can receive the shipment.

Large or heavy cargo may require:

Unless expressly included in the quotation, unloading labor and specialist lifting equipment are not included.

46. Failed Delivery

Additional charges may arise where delivery fails because:

Re-delivery, storage or return costs may be charged to the customer.

47. Payment

Payment terms depend on the service being provided.

Unless otherwise agreed, charges may include:

International freight generally must be paid before the shipment is dispatched unless alternative payment terms have been expressly agreed.

48. Currency and Payment Charges

Payments may be quoted or accepted in different currencies.

Customers are responsible for any:

unless expressly included.

49. Outstanding Amounts

We may suspend:

where amounts due remain unpaid.

The goods may remain at the warehouse until required charges are settled, subject to applicable law.

50. Cancellation of Purchasing Orders

Once CN-DELIVERY has placed an order with a supplier, cancellation depends on whether the supplier allows cancellation.

Supplier costs already incurred may not be refundable.

Purchasing service fees or other work already performed may also be non-refundable where the service has already been completed.

51. Cancellation of Warehouse Services

Customers may request cancellation before a warehouse service is performed.

Once inspection, photography, consolidation, repacking or other work has begun or been completed, the corresponding service charges may still be payable.

52. Cancellation of Shipping

Shipping cancellation depends on the stage of the shipment.

Once the goods have been:

some or all shipping charges may be non-refundable.

Any carrier cancellation charges may be passed to the customer.

53. Refunds

Refund eligibility depends on the reason for the refund and whether costs have already been incurred.

Generally, we cannot refund amounts already paid to:

where those amounts cannot reasonably be recovered.

Any confirmed overpayment or refundable balance will be handled according to the applicable Refund & Claims Policy or specific agreement.

54. Shipping Loss and Damage

International transport involves inherent risks.

Customers should inspect packages on delivery and report visible damage promptly.

For claims, customers may be asked to provide:

Claims may be subject to carrier deadlines and rules.

55. Carrier Liability

Where loss or damage occurs while goods are in the custody of an independent carrier, compensation may be subject to:

CN-DELIVERY cannot guarantee that a carrier will compensate the full retail or purchase value of lost or damaged goods.

56. Cargo Insurance

Cargo insurance is not automatically included unless expressly confirmed.

If insurance is available and required, the customer should request it before dispatch.

Insurance coverage, exclusions, limits and claim procedures are governed by the applicable insurance policy.

57. Warehouse Damage

If you believe goods were lost or damaged while directly under our warehouse control, you should notify us promptly and provide evidence allowing us to investigate.

We will review relevant warehouse records, photographs, handling information and other available evidence.

Any compensation will depend on the circumstances, applicable service terms and applicable law.

58. Limitation of Liability

To the maximum extent permitted by applicable law, CN-DELIVERY will not be liable for indirect, incidental, special, punitive or consequential losses, including:

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

59. Third-Party Product Defects

CN-DELIVERY is not responsible for defects caused by the manufacturer, factory or supplier merely because the goods passed through our warehouse.

En voici quelques exemples :

An inspection service only covers the agreed inspection scope.

60. Customer Responsibility for Product Compliance

Customers are responsible for determining whether products may legally be imported, sold, distributed or used in the destination country.

This includes compliance with:

Warehouse inspection does not constitute legal or regulatory approval.

61. Intellectual Property and Counterfeit Goods

Customers must not knowingly use our services to transport counterfeit, pirated or otherwise infringing goods.

Where we reasonably believe goods may violate intellectual property rights or carrier rules, we may suspend handling while additional information is requested.

62. Customer Instructions

We rely on customer instructions when performing services.

The customer is responsible for clearly communicating:

Ambiguous instructions may require clarification and delay processing.

63. Communication

Official service communications may take place through:

Our WhatsApp contact is:

+44 7536479263

Customers are responsible for monitoring the contact method they provide.

64. Electronic Approvals

An approval, confirmation or instruction sent electronically may be treated as a valid customer instruction.

En voici quelques exemples :

Customers should carefully review details before providing approval.

65. Customer Data

We collect and use customer information as necessary to:

Personal information is also subject to our Privacy Policy.

66. Website Information

We aim to keep information on www.cn-delivery.com accurate and useful.

However:

Website information should therefore not be treated as a guaranteed quotation or binding shipping commitment unless specifically confirmed for a shipment.

67. Website Availability

We do not guarantee that the website will always be uninterrupted, error-free or continuously available.

We may update, modify or temporarily suspend website features for maintenance, security or operational reasons.

68. Intellectual Property of the Website

Unless otherwise stated, website content belonging to CN-DELIVERY, including:

may not be copied, reproduced or commercially reused without permission.

Third-party trademarks remain the property of their respective owners.

69. No Partnership or Agency

Except where CN-DELIVERY specifically agrees to purchase goods on the customer’s behalf or perform another agency-type service, nothing in these Terms creates:

between CN-DELIVERY and the customer.

70. Indemnity

To the extent permitted by law, the customer agrees to be responsible for losses, claims, penalties, charges or expenses resulting from the customer’s:

This does not apply to losses directly caused by CN-DELIVERY’s own liability where that liability cannot legally be excluded.

71. Force Majeure

CN-DELIVERY will not be responsible for failure or delay caused by events reasonably beyond our control.

These may include:

We will use reasonable efforts to communicate significant disruptions where practical.

72. Right to Refuse or Suspend Service

We may refuse or suspend service where:

73. Service-Specific Terms

Individual quotations, invoices, service confirmations or written agreements may contain additional terms specific to a particular shipment.

Where there is a direct conflict between these general Terms & Conditions and a clearly agreed shipment-specific written term, the shipment-specific written term will apply to that specific matter.

74. Changes to These Terms

We may update these Terms & Conditions when our services, operational requirements or applicable rules change.

The latest version will be published on our website with an updated revision date.

Changes will generally apply to services requested after publication.

Existing confirmed transactions may remain subject to the terms applicable when they were confirmed unless otherwise agreed or required by law.

75. Severability

If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

76. No Waiver

If CN-DELIVERY does not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

77. Entire Agreement

These Terms, together with:

form the applicable agreement between the customer and CN-DELIVERY for the relevant services.

78. Governing Law

These Terms & Conditions and any contractual relationship between the customer and SILKWAY GLOBAL TRADING CO., LIMITED (斯客威環球貿易有限公司) shall, unless otherwise expressly agreed in writing, be governed by the laws of the Hong Kong Special Administrative Region.

Mandatory laws applicable to particular shipments, carriers, customs procedures or consumer relationships may continue to apply where they cannot legally be excluded.

79. Jurisdiction

Unless another dispute-resolution procedure has been expressly agreed in writing, disputes arising from these Terms or CN-DELIVERY services shall be subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region, subject to any mandatory jurisdiction rules that apply.

Before commencing formal proceedings, both parties are encouraged to attempt to resolve the matter through direct communication in good faith.

80. Company and Contact Information

These Terms & Conditions apply to services provided under the CN-DELIVERY brand operated by:

SILKWAY GLOBAL TRADING CO., LIMITED
Skewey Global Trading Co., Ltd.

Hong Kong Address
Room 2401-16, Wing Shing Industrial Building
26 Wang Fung Street
San Po Kong, Kowloon
Hong Kong

China Operations Address
Room 705, Building A, Building 1
No. 1 Yiheng Road, West Zone, Tongda Creative Park, Hebian
Helong Street, Baiyun District
Guangzhou, Guangdong, China

WhatsApp
+44 7536479263

Website
www.cn-delivery.com

For questions about these Terms & Conditions, a specific shipment, warehouse handling or international shipping requirements, please contact our team through the Contact page or WhatsApp before sending goods to our warehouse.