Privacy Policy - CN-DELIVERY | China Warehouse & Global Shipping

Effective Date: September 2, 2026
Last Updated: September 2, 2026

CN-DELIVERY respects your privacy and is committed to protecting the personal information that we collect, use, store and process in connection with our website, China warehouse services, product inspection, photo and video checking, consolidation, repacking, international shipping and related logistics services.

This Privacy Policy explains what personal information we collect, why we collect it, how it may be used and shared, how long it may be retained, how we protect it, and what rights you may have in relation to your personal information.

By using the CN-DELIVERY website, submitting an inquiry, communicating with our team, sending goods to our warehouse or using our logistics services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

CN-DELIVERY is operated by:

斯客威環球貿易有限公司

For the purposes of this Privacy Policy, the company may be referred to as “CN-DELIVERY”, “we”, “us” or “our”.

Our business provides China-based warehouse and international logistics services for overseas buyers, including warehouse receiving, product inspection, photo and video checking, consolidation, repacking, shipping preparation and international transportation.

Hong Kong Address:
香港九龙新蒲岗宏丰街26号永盛工业大厦 2401-16室

Guangzhou Operational Address:
Gebäude A, Raum 705, Nr. 1, 1. Querstraße, Westbereich des Hebian Tongda Kreativparks, Helong-Straße, Bezirk Baiyun, Guangzhou

WhatsApp:
+44 7536479263

Website:
CN-DELIVERY / cn-delivery.com

Privacy-related inquiries may be submitted through the Contact page on our website, through the WhatsApp number above, or in writing to our Hong Kong address.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through our website and in connection with our services.

It applies when you contact us, request a shipping quotation, send product or supplier information, communicate with our team, provide delivery or consignee information, send goods to our China warehouse, request product inspection, request photographs or videos, arrange consolidation or repacking, request international transportation, make a claim, or otherwise interact with CN-DELIVERY.

This Privacy Policy does not control the privacy practices of independent third parties such as marketplaces, suppliers, banks, payment providers, customs authorities, freight carriers, courier companies or other websites that operate under their own privacy policies.

3. Information You Provide When Requesting a Quote

When you submit a shipping or warehouse inquiry through our website, we may collect information such as your name, email address, WhatsApp or telephone number, destination country or city, product category, estimated quantity, estimated weight, estimated volume, product link, supplier link and the information you provide in the shipment-description field.

Our website currently asks customers to identify shipment types such as general goods, batteries, furniture, machinery, chemicals or other cargo so that we can understand the handling and transportation requirements of the shipment.

Providing some information is necessary for us to respond accurately to your inquiry. Other information may be optional.

4. Information Collected When You Use Our Warehouse Services

If you proceed with our services, additional information may be required to identify and manage your goods.

This may include your customer reference, order number, supplier name, Chinese domestic tracking number, supplier contact information, product name, SKU, quantity, model, color, size, number of cartons, packing list information and shipment arrival information.

Where you use multiple suppliers, we may process information relating to each supplier and shipment so that packages arriving at our warehouse can be matched to the correct customer and order.

5. Inspection, Photo and Video Information

When you request inspection, photo or video services, we may create and retain records relating to your goods.

These may include photographs and videos of outer cartons, products, product labels, measurements, packaging, accessories, defects, damage, consolidation, repacking and final shipping preparation.

Images may also contain information visible on supplier labels, courier labels, commercial packaging or shipment documents.

These photographs and videos are primarily used to perform the warehouse service, provide you with information about your goods and maintain a record of the condition of the shipment.

6. Shipping and Delivery Information

When international transportation is arranged, we may collect and process information necessary to prepare and deliver the shipment.

Depending on the shipment, this may include the receiver’s name, company name, delivery address, country, city, state or province, postal code, telephone number, email address and delivery instructions.

For commercial shipments, customs clearance or certain destinations, additional information may be required, including company registration information, tax identification numbers, VAT or GST information, EORI information, importer information or similar information required for lawful importation.

We only request information that is reasonably necessary for the applicable shipment or legal requirement.

7. Customs and Shipping Documentation

International shipping may require information contained in commercial or customs documents.

This may include commercial invoices, packing lists, product descriptions, quantities, declared values, HS code information, country of origin, consignee information, importer information and product-specific documents.

For certain regulated or special cargo, additional documents may be required, such as battery documentation, SDS or MSDS documents, UN38.3 information, product specifications, certificates or import documentation.

Where these documents contain personal information, that information will be processed only for legitimate warehouse, logistics, customs, compliance or related business purposes.

8. Information About Other People

You may sometimes provide us with information about another person.

For example, you may provide the name, phone number and address of a consignee, supplier, business partner, employee, customs contact or receiving person.

You should only provide another person’s personal information where you have authority or another lawful reason to do so.

You are responsible for ensuring that information supplied to us is accurate and that the individual concerned may lawfully be contacted or identified for the relevant transaction.

9. Communications With Us

When you communicate with CN-DELIVERY through WhatsApp, email, our website contact form or other communication channels, we may retain the content and related information.

This may include your contact details, questions, quotations, instructions, product links, supplier information, packing instructions, photographs, videos and other shipment-related communications.

We retain appropriate communication records so that our warehouse and logistics teams can understand your instructions and maintain continuity throughout the shipment process.

10. Website Inquiry Records

Information submitted through our website forms may be stored in our website database and made available to authorized personnel who handle customer inquiries.

Information may also be transmitted through website or email notification systems so that our team can respond to requests.

Access to inquiry information is intended to be limited to personnel and service providers who reasonably require it for website administration, customer support, warehouse operations, quotation preparation or service delivery.

11. Technical and Website Information

When you visit our website, certain technical information may be generated automatically by the website, hosting environment, browser or security systems.

This may include IP address, browser type, device type, operating system, approximate geographic information derived from an IP address, referring page, pages visited, date and time of access and technical logs.

We may use this information for website operation, security, troubleshooting, fraud prevention and performance monitoring.

We do not use ordinary website access information to determine the contents of your private shipment unless the information is connected to an inquiry or customer account.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, form processing or user preferences.

If analytics, advertising or other non-essential tracking technologies are introduced or enabled, we will provide appropriate information and, where required by applicable law, obtain consent before using such technologies.

Additional information may be provided in our separate Cookie Policy.

You may also control many types of cookies through your browser settings.

Disabling necessary cookies may affect certain website functions.

13. Payment and Transaction Information

If you purchase services from CN-DELIVERY, we may process information necessary to identify and reconcile your payment.

This may include your name or company name, invoice details, transaction reference, payment status, payment amount and payment method.

Banks, payment processors or other financial service providers may process additional payment information under their own privacy policies.

We do not ask customers to submit full payment card information through the general shipping inquiry form.

14. Why We Use Personal Information

We use personal information primarily to operate our business and provide the services requested by customers.

This includes responding to inquiries, preparing quotations, identifying incoming warehouse packages, coordinating with suppliers, carrying out inspections, preparing photographs and videos, consolidating shipments, repacking goods, arranging international transportation, preparing customs documentation, coordinating delivery, processing payments, responding to claims and maintaining customer support.

We may also use information to protect our website and business, prevent fraud, maintain financial and operational records, comply with legal obligations, resolve disputes and improve our services.

We will not use personal information for an unrelated purpose unless permitted by applicable law or, where required, we obtain appropriate consent.

15. Legal Bases Where GDPR or UK GDPR Applies

CN-DELIVERY is a Hong Kong-operated business with operations in China and customers in multiple countries.

Where the European Union GDPR, UK GDPR or another law requiring a specific legal basis applies to our processing, we may rely on different legal bases depending on the circumstances.

Processing may be necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, to pursue legitimate interests such as providing customer support, operating our logistics business, maintaining records and protecting our services, or on your consent where consent is legally required.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before withdrawal.

16. Who We May Share Information With

We do not sell or rent customer personal information.

However, logistics cannot be performed entirely by one organization. We may therefore disclose information where reasonably necessary to companies or persons involved in providing the requested service.

Recipients may include our authorized staff and warehouse personnel in Hong Kong and Mainland China; Chinese suppliers when you instruct us to communicate with them; warehouse and packaging providers; freight forwarders; airlines; shipping lines; trucking providers; courier and postal companies; customs brokers; customs clearance agents; destination-country logistics providers; last-mile delivery companies; payment service providers; website hosting, database, email, backup, security and IT service providers; accountants, insurers, legal advisers and other professional advisers; and government, customs, regulatory, law-enforcement or judicial authorities where disclosure is legally required.

We aim to disclose only the information reasonably necessary for the relevant purpose.

17. Freight Carriers and Customs Providers

International shipments normally require information to move between several logistics providers.

For example, consignee contact details and shipping information may need to be provided to freight forwarders, airlines, ocean carriers, customs brokers and local delivery companies.

These organizations may process information as our service providers, independent businesses or data controllers under applicable law.

Their use of personal information may also be governed by their own privacy policies and legal obligations.

18. WhatsApp and Other Communication Platforms

If you communicate with us through WhatsApp or another third-party communication service, the provider of that service may process information relating to your account, device or communications according to its own privacy terms.

CN-DELIVERY does not control how independent communication-platform providers process information through their own systems.

You may use our website contact form instead if you prefer not to communicate through WhatsApp.

19. Third-Party Websites and Supplier Links

Our website or communications may contain links to 1688, Alibaba, Taobao, supplier websites, carrier websites or other third-party services.

Likewise, customers may submit supplier or product links to us.

CN-DELIVERY is not responsible for the privacy practices of independent third-party websites.

You should review the privacy notices of those services before providing personal information to them.

20. International Transfer of Personal Information

Because CN-DELIVERY operates internationally, personal information may need to move between countries.

Our legal operator is located in Hong Kong, while operational activities are also conducted in Mainland China.

Personal information may therefore be processed or accessed in Hong Kong and Mainland China.

When international shipping is arranged, shipment information may also be transferred to freight providers, customs brokers, delivery companies or authorities in the destination country and transit countries.

The privacy and data-protection laws of these jurisdictions may differ.

Where GDPR, UK GDPR or other applicable legislation imposes specific requirements for international transfers, we will take reasonable steps to use a legally recognized transfer mechanism or other permitted safeguard where required.

Depending on the circumstances, this may include adequacy arrangements, contractual safeguards or another lawful transfer mechanism available under applicable legislation.

21. Data Retention

We do not intend to keep personal information indefinitely.

We retain information for as long as reasonably necessary for the purpose for which it was collected and for directly related legitimate purposes.

The appropriate period depends on the type of information and transaction.

Inquiry information may be retained while we communicate with you and for a reasonable period afterward in case you return regarding the same shipment.

Customer, shipping, financial, customs and transaction records may need to be retained longer where necessary for accounting, taxation, regulatory, insurance, claims, dispute-resolution or legal purposes.

Warehouse photographs and videos may be retained for a reasonable period after completion of the relevant shipment to support customer service, shipment verification or claims.

Technical and security logs are generally retained only for the period reasonably necessary for security, troubleshooting and website administration.

When information is no longer reasonably required, we may delete, anonymize or securely archive it according to operational and legal requirements.

22. Data Accuracy

We take reasonable steps to maintain accurate personal information where it is relevant to our services.

You should provide complete and accurate information, especially delivery addresses, receiver names, telephone numbers, product descriptions and customs information.

Incorrect information may result in shipment delay, failed delivery, customs problems or additional costs.

Please notify us if information you previously supplied changes.

23. Security

We take reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, accidental loss, improper disclosure, alteration, misuse or destruction.

Measures may include restricting access to authorized personnel, protecting website administration systems, using account and access controls, maintaining backups where appropriate, securing communications where reasonably available and limiting access according to operational requirements.

No internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.

Therefore, although we take reasonable precautions, we cannot guarantee absolute security.

24. Sensitive Information

Our ordinary inquiry process does not require sensitive personal information such as health information, biometric information, political opinions, religious beliefs or similar sensitive information.

Please do not provide such information unless it is specifically necessary and requested.

Certain international shipments may require identification, tax or customs-related information.

If additional sensitive identification information is legally required for customs or shipment purposes, we will seek to collect only the information reasonably necessary for that purpose.

25. Children

CN-DELIVERY provides warehouse, purchasing-support and logistics services intended primarily for adults and businesses.

Our website and services are not directed to children.

We do not knowingly seek to collect personal information from children through our shipping inquiry process.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

26. Direct Marketing

Information submitted through a warehouse or shipping inquiry is primarily used to respond to the inquiry and provide the requested service.

We do not sell customer contact information to advertisers.

We will not use personal information for unrelated direct marketing where consent or another legal requirement applies unless the necessary requirements have been satisfied.

If you receive marketing communications from us and no longer wish to receive them, you may ask us to stop.

Operational messages about an active shipment, warehouse order, invoice, customs requirement, service issue or customer-support matter are not marketing communications.

27. Automated Decision-Making

We do not normally use personal information submitted through our warehouse or shipping inquiry forms to make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Shipping quotations and route recommendations may use calculations involving destination, weight, volume and product type, but important shipping and service arrangements are subject to operational review and customer confirmation.

28. Your Rights Under Hong Kong Privacy Law

As a Hong Kong business handling personal information, we seek to process personal data consistently with applicable requirements under the Personal Data (Privacy) Ordinance.

Subject to applicable legal conditions and exceptions, individuals may request information about whether we hold their personal data, request access to personal data held about them and request correction of inaccurate personal data.

We may need to verify your identity before processing an access or correction request.

Where permitted by applicable law, a reasonable fee may apply to certain access requests.

Formal privacy requests may be submitted through our website Contact page or sent in writing to our Hong Kong address marked “Privacy Request.”

29. Rights of Users in the European Economic Area or United Kingdom

Where EU GDPR or UK GDPR applies to our processing, you may have additional rights subject to applicable conditions and exceptions.

These may include the right to request access to your personal information, correct inaccurate information, request deletion, restrict certain processing, object to certain processing, receive certain information in a portable format, withdraw consent where processing is based on consent and lodge a complaint with an applicable data-protection authority.

Not every right applies in every situation.

For example, we may need to retain certain shipment, financial, customs or transaction information even after a deletion request where retention is necessary to comply with law or establish, exercise or defend legal claims.

30. California and Other Jurisdictions

Customers in certain jurisdictions may have additional privacy rights under local law.

Where an applicable privacy law gives you additional rights relating to access, correction, deletion, disclosure or use of personal information, we will handle a valid request in accordance with that applicable law.

CN-DELIVERY does not sell personal information in the ordinary meaning of selling customer information for monetary consideration.

31. How to Make a Privacy Request

If you would like to ask about information we hold about you, request correction or exercise another applicable privacy right, contact us through the Contact page of the CN-DELIVERY website, contact us through WhatsApp at +44 7536479263, or write to our Hong Kong address.

Please state clearly that your request concerns personal information.

We may ask for information reasonably necessary to verify your identity and locate the relevant records.

For shipment-related requests, providing your customer reference, shipment reference or approximate transaction date can help us locate the correct information.

32. Requests Relating to Another Person

We generally cannot disclose another person’s personal information to you without appropriate authorization.

If you are making a request on behalf of another individual, we may require evidence that you are authorized to act for that person.

We may redact information relating to other individuals where necessary to protect their privacy.

33. Legal and Regulatory Disclosure

We may disclose personal information where we reasonably believe disclosure is required or permitted by applicable law.

This may include responding to customs authorities, tax authorities, law-enforcement bodies, regulators, courts or other governmental authorities.

We may also use or disclose relevant information where reasonably necessary to establish, exercise or defend legal rights, investigate fraud, protect our business, respond to a claim or protect the rights and safety of CN-DELIVERY, our customers or others.

34. Business Reorganization

If CN-DELIVERY or the company operating it undergoes a merger, acquisition, restructuring, sale of business assets or similar transaction, relevant customer and business information may be transferred as part of that transaction.

Where required by applicable law, appropriate steps will be taken to protect personal information during such a transaction.

35. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, legal obligations or privacy practices change.

The revised version will be published on our website with an updated “Last Updated” date.

If a change materially affects how we use personal information already collected, we will take additional steps where required by applicable law.

You should review this Privacy Policy periodically.

36. Contact Us

If you have questions about this Privacy Policy, the personal information we hold or the way CN-DELIVERY handles personal information, please contact: